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 wrestlejoe |
Intoxicated Patrons asked to step away. |
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Member
Posts: 182 06/27/08 09:18 |
The marker dispute thread brings up an interesting point on whether or not a customer should be asked to take a break from gaming if they are intoxicated.
How many of you folks actually back a player off because they are too drunk to play? Happens about two to four times a month in our joint. |
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vernmark |
#1 | |||
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Member
Posts: 150 06/27/08 10:46 |
My first step will to inform my Floor. Most of my
supervisors have respect for my judgment. There are others who have the "I don't give a dam
attitude". If the player is alcohol belligerent and make other players uncomfortable, I will take it to the
"Pit". If there is no care from management, I discretely communicate with the cocktail server.
This is the best I can do. Any future issues have been communicated and I no longer am liable.
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Uhavenoaction |
#2 | |||
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Member
Posts: 339 06/27/08 02:06 |
Since the majority of our floor supervisors have no balls, it rarely happens at my place. Our floor supervisors avoid conflict...its sad, they dont have
"our back" here either. As a dealer, you have to go to a pit manager or shift boss, in order to get results.
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Geffen Izlude |
#3 | |||
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Member
Posts: 1803 06/28/08 01:43 Mod |
I've known more floor supervisors who avoid the bigger problem by slowing someones drinking down or cutting them off when they see someone who is already
obnoxious, boisterous and hard to handle before they get drown in 7&7 because they drop a nickel on the servers trey every 5 minutes.
All that alcohol awareness crap they force the cocktail servers to listen to goes out the window when George shows up. |
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Cascadian |
#4 | |||
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Member
Posts: 100 06/28/08 09:57 |
Geffen wrote: "All that alcohol awareness crap they force the cocktail servers to listen to goes out the window when George shows up."
It's sad but it's very true. Cocktail servers make their livings on tips and they are considering as "at will" employees which means that they are "independent contractors"....ha.ha.ha.. can't blame them for that. |
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horn hi |
#5 | |||
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Member
Posts: 288 06/28/08 01:08 |
Uhavenoaction wrote: Could it be that since you still have a pit boss? We no longer have that position. I have the OK to cut someone off from drinking, but not to stop them from playing. For that I have to call an ACM. Before you start saying people have no balls, you should first find out who has the OK and who does not. |
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Geffen Izlude |
#6 | |||
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Member
Posts: 1803 06/28/08 04:33 Mod |
horn hi wrote: So what your saying is, your not allowed to have any balls, or the ACM deliberately keeps his balls bigger than everyone else's?
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horn hi |
#7 | |||
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Member
Posts: 288 06/28/08 05:46 |
Geffen Izlude wrote: What I am saying is, we are not permitted to make decisions to stop some one from gaming. I could probably get away with pushing a lower tier card holder form playing, but if it is a Diamond or 7 star, the answer is no. As for the ACM, that decision I would think did not come form him. Actually I could tell anyone they can not play, if I wanted to get written up. I am sure with all your casino wisdom you know they can write you up every day for something. May be a small thing, but no one is perfect, and it would not be hard to start a paper trial on someone. On top of that I would not be hard to make that paper trail a quick process. Even your beloved union can't do anything about that. |
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kenodave |
#8 | |||
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Member
Posts: 599 06/29/08 05:58 |
What I am saying is, we are not permitted to make decisions to stop some one from gaming. I could probably get away with pushing a lower tier card holder form
playing, but if it is a Diamond or 7 star, the answer is no. As for the ACM, that decision I would think did not come form him. Actually I could tell anyone
they can not play, if I wanted to get written up. I am sure with all your casino wisdom you know they can write you up every day for something. May be a small
thing, but no one is perfect, and it would not be hard to start a paper trial on someone. On top of that I would not be hard to make that paper trail a quick
process. Even your beloved union can't do anything about that
But a beloved union can protect you from working in a hostile working environment. Actually, good documentation from yourself can accomplish the same thing but I would think the union would have a better handle on how to address the situation. |
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horn hi |
#9 | |||
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Member
Posts: 288 06/29/08 10:18 |
Pick any string and any dealer on any given day, and you could say he or she is in a hostile work environment. The fact that the casinos let players drink and
play games, that are designed for them to lose, is the perfect mix for a hostile work environment. If your offended by something a player says, you are in the
wrong business.
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TTO |
#10 | |||
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Member
Posts: 45 06/29/08 11:58 |
horn hi wrote: You got that right. I can't believe the number of dealers who are just too "sensitive" to handle a casino environment. They can't stand
the smoke, the language, the sleezy women, the gambling, the late hours... you get the picture.
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Cascadian |
#11 | |||
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Member
Posts: 100 06/29/08 01:49 |
TTO wrote:
"I can't believe the number of dealers who are just too "sensitive" to handle a casino environment. They can't stand the smoke, the language, the sleezy women, the gambling, the late hours... you get the picture" I think that goes for the suits as well. And btw, I am just a dealer that wears a suit. |
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kenodave |
#12 | |||
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Member
Posts: 599 06/29/08 02:33 |
Having stated that, I don't let drunks play. (I'm a suit, btw.) If they are too drunk to make decisions on their hands they got no action.
I wish you were my floor. Does that include abusive language? If the floors would just do there jobs, dealing would not as stressful as it is. |
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horn hi |
#13 | |||
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Member
Posts: 288 06/29/08 06:50 |
If you work for Harahs, your number one job is customer service, then player ratings, then if you have time everything else. I don't agree with it, but
that is how they think things should be done.
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TTO |
abusive language | #14 | ||
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Member
Posts: 45 06/29/08 06:55 |
This ain't a church and we don't expect our customers to be perfectly behaved little boys. Abusive language? It happens. Sometimes you gotta dummy
up and take it for the team.
Having stated that, here's the rules for players: We will not sweat the small stuff. You lose a hand, you can say "Sonuva B***CH!" But you can't look at my dealer and say "YOU Sonuva B***CH!" You can drop an occasional "F**K!" but you can't say "F**K YOU!" to my dealer. Violating this protocol is considered a screwup. You get only one, and it comes with a warning. (Exceptions can be made if you are george AND you say you're kidding AND the dealer is okay with it.) You also cannot curse loudly enough to bother other patrons. We can handle it (within reason) but they don't have to. In addition, there are three words you CANNOT use. Two of them start with "C" and one starts with "N". If you use one of these words you will cease play, hit the showers and you have lost your casino privileges for at least one day. If you direct one of these words at a dealer, you will be removed from the casino. (Unless there's other considerations like you're the King of friggin Siam or something, and even THEN you are gonna have to talk to people before you come back near my pit.) That's the short version. |
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kenodave |
#15 | |||
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Member
Posts: 599 06/30/08 04:57 |
This is exactly my point. of course customers are going to use profane language ina heated moment. I am talking about when that abusinve language is aimed
DERECTLY at the dealer as in 'FU or you suck or any other derogatory comment aimed at purposely humiliating, degrading or embarrassing the dealer. I had a
situtaion the other night on Roulette. My first spin I hit a customers number on the first spin and he yells out Mother F...! I stated 'watch your
language.' A few spins later he colors up $200 in reds for black chips. I do such and immediately after getting his black chips, he throws a black chip
back to me and says 'gimme change, red chips.' I looked at the floor quite puzzled and she said nothing. A few spins later I hit anther one of his
numbers and out again he blurted "Mother F...' The floor is standing right there and I am of the premise that if the floor doesn't handle it, I
have no problem addressing the customer. I again told him to watch his language but at a much louder voice. The shift boss hears me and comes over. I explain
the situation to him and he sends me on break and tells the player to watch his language. When I come back form break I apologize to the shift but stated if a
player purposely tries to makes it difficult for the dealer I have a short temper. I told the shift boss that when we started our shift @ 7PM I dealt on the
table behind Roulette and I could here him then. Why then, when my incident occured @ 8:30 had he not been addressed? "I was not aware' was his
response. Once again, if the floors would just do their job, our jobs as dealers would be so much easier. Not only for the dealers but how about protecting the
entertainment value for the other guests? One of the reasons why I never play blackjack anymore. I used to enjoy playing on occassion, but it is instances like
this that took the fun out of it.
Sorry for the rant, and I am not even drunk! |
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wrestlejoe |
drunks players | #16 | ||
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Member
Posts: 182 06/30/08 09:51 |
I've said it before and I'll say it again....you must be 21 to enter and I'm not your father, just your babysitter!
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Geffen Izlude |
#17 | |||
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Member
Posts: 1803 06/30/08 01:56 Mod |
wrestlejoe wrote: I tell'em, "this isn't Disney Land, just keep the volume down on the F Bombs and don't aim them at me or anyone else and I could care
less."
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LVBear584 |
Integrity and courage | #18 | ||
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Member
Posts: 13 07/21/08 01:21 |
TTO wrote:
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TTO |
#19 | |||
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Member
Posts: 45 07/21/08 01:46 |
LVBear584:
Thank you for the kind words. I would only like to qualify that if it is a BIG player who is drunk, I will call my boss and inform him of the situation along with my recommendation. I will then follow the guidance of our upper management on that particular BIG player. However, in many cases of a drunken high-profile player there will be marketing staff hanging around him anyway and I won't even have to make the call. His host will pull him off the game and sort him out. |
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