CALLING ALL SUITS!

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FletchChristian	CALLING ALL SUITS!	Lead	[-]
Member Posts: 609 (03/10/08 01:05) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Do you guys ever get so ANGRY at customers that you think about envoking physical violence upon them? I'm serious. I'm talking about beating them physically or destroying them. I'm serious. I'm talking about murder. Not about them LOSING money... I'm talking about behavior so repugnant that I have been chosen to deprive them of life. I've dreamt about killing a many of a customer. It was SO BAD that I went to counseling a couple of years ago. Since my counseling sessions, I've learned some techniques and tricks to help me cope with such instances. So far so good, until Saturday. I guess we could chalk this up to a "RELAPSE" scenario. You know, like addicts. I KNOW that I shouldn't feel this way towards ANY human being, but these folks push the boundries of what is humane and what is not. I find it hard not to react when the dealer is FEMALE and the abusive customer is MALE. I instantly want to DEFEND the smaller, frail female dealer. I find it cowardly and repulsive when another MALE acts out in this way. Simply put... I WANT TO DO "SOMETHING" ABOUT IT! That "something" is as base and primal as a full-on BEAT-DOWN! F*! social and political correctness... I'm talking about envoking the inner caveman that's inside all of us, and physically dominating a weaker species that is over-stepping his/her boundry. This week, I was brought face to face with a customer that was SO ABUSIVE towards a dealer (that I like) that for the first time in a long time, I thought about attacking him (physically). Before any of you "Holyier than thou" folks out there... give me Sh... know this, it was a high roller that has acted up in the past... (and has been allowed to get away with it) but I feel that he was totally "out of line" this time. The UPPER MANAGEMENT knows that he's in the building, but because of his outlandish behavior... they make themselves scarce. I don't necessarily blame them, because after all, who wants the headache. But... I AM stuck there with this social retard and I feel that I am hung out to dry on this one. I mean, nothing I can do or say will be the right decision! Whatever I do will be wrong. Either I do NOTHING and upset the dealers... Or I step in and scold the player and upset MANAGEMENT (therefore, risk termination). Either way, I'm Damned if I do, Damned if I don't. He said things to a dealer in my section that were totally out of line, that in hindsight, I believe I will act upon if ever confronted with the same scenario in the future. This guy acts like a retarded child throwing a temper tantrum and breaking his own toys in order to get attention. Many people openly LAUGH at him while he carries on like this but, I DO NOT FIND IT FUNNY! I become angered. What in the Hell do you guys do when confronted with NO WIN situations like this? Me... I go home... crack a few open... and get to typing... thank GOD that there's this site available for a viable outlet of my aggression. I KNOW that I sometimes have "transferred" my anger onto "you's guys" (Chicago accent) without merit. For that, I apologize. I want to pound this old, abusive, comb-over wearing, S.O. a B.! How dare he treat one of my friends this way! PS He lost all he had and then some, so I'm guessing he won't be in for a while. But if he does, I WILL have a "MAN to MAN talk with this predator of dealers. I promise you. My conscience won't have it any other way. I'll let if go for ONE shoe... then I'm stepping in. Be Damned what the bottom line is for my job! Will they compensate me in times like this? I say NO! THerefore, I'm gonna give what I get in regards to this moron. I'm going to call him to the side(during a shuffle), offer a handshake... and when he obliges, I'm going to verbally threaten him with a smile. (That way, the SKY can't come back on me and show me looking frowningly upon this troll when I threaten him.) I believe him to be a social bully... and he'll back down like most bully's do. If not... then I'm prepared to "defend" myself. I'm really looking forward to "defending myself".
Diceteach		#1	[-]
Member Posts: 946 (03/10/08 03:58) website creator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	We're not going to end up in the newsparer or anything are we Flech?
kenodave	outrageous players	#2	[-]
Member Posts: 530 (03/10/08 01:20) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I would start a log. Any company that does nothing to protect the employees, yet demands you endure abusive behavior from players and or fellow employees, is called a 'hostile work environment.' This is a legal term and it is against the law. Coax a few dealers to document their occurences as well. Contact a lawyer for legal action. Register a complaint with the labor department. This is a sore spot for me as well. No job is worth the anxiety of dealing with an abusive player. Last Edited By: kenodave 03/10/08 01:22. Edited 1 times.
appistappis		#3	[-]
Member Posts: 749 (03/10/08 06:45) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	sorry, I thought is said calling all sluts.
samiamiam		#4	[-]
Member Posts: 1002 (03/11/08 01:59) Soon to be former moderator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I had a player like that in HL and I simply went to shift and he got me out of there. I told him I was pissed and if they don't want to do anything about the guy I was going to lose it. Our shift won't take shit from anyone.
AnneLV		#5	[-]
Member Posts: 412 (03/11/08 11:48) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	That was disturbing to read. A cry for help?
FletchChristian	MULLIGAN!	#6	[-]
Member Posts: 609 (03/11/08 02:57) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I KNEW that I should've deleted the thread... it's pretty embassassing. Can I get a "Mulligan"? So first and foremost, I'd like to apologize to you fine folks that actually read my stupid, overreacting, ludacris diatribe. It was not nearly as bad as how it came accross in written form. Here's how I REALLY feel about what went down: I'm ashamed of not clearly thinking at the time. I did NOTHING about it while it was going on. I asked some of my superiors as to why it is that this player is allowed to act this way... but that was about it. The OBVIOUS thing to do now is to simply ask the player (at the end of the shoe) to refrain from such vulgar and demeaning language. If that didn't go over well, then ask him or anyone else, "How is this NOT a hostile work environment? How can this dealer NOT feel threatened?" I would HAVE to protect my fellow co-worker from being verbally abused, because then that very same co-worker could then file a complaint that I did not do my job by protecting them. After all, it is my job to do so. What I did was crawl back into my shell (like the rest of my fellow suits) and think about myself and my sweet gig. I'm more ashamed of myself and not acting appropriately at the time than I am of the player acting up. Again, it's MY responsibility as the acting floor to reprimand a player when the get out of line... and this guy was DEFINATELY out of line. As long as I follow PERFECT procedure with logic and reason on my side... then the worst thing that could happen is that I don't have to floor this particular player again. That's not so bad, is it. So I completely worked myself up in a lather over nothing that couldn't have been resolved. I should know better. For some reason, I can take a player verbally abusing me, but when I see a player abuse a dealer (especially, a female dealer) my emotions can get the best of me. I guess it was a relapse with anger concerning the empoyer/customer relationship. I guess it's kind of like the Russel Crowe character in "L.A. Confidential". I've NEVER had these types of feeling when it comes to any other part of my life. It just comes up every once and a while with players. It hasn't happened in YEARS. I become disgusted with players. It's a feeling of a lack of control when I see a "high end" player verbally abuse a dealer. It's like, I don't know... a feeling of hopelessness to be able to STOP the situation. Because the situation involved such a high end" player, the upper management at my joint wash their hands of the situation because if this guy was to complain... it might end up with one of them being terminated from a sweet gig that they've worked hard to attain. I guess it's a form of self-preservation. Cowardly... but it's still a form of self-preservation. So it comes down to a feeling of hopelessness. That hopelessness then translates to being powerless. No one likes the feeling of being pwerless (especially if you're IN a position of authority.) What's the ONE emotion that causes 99% of the problems with us humans?... it's the feeling of a lack of control over a situation. I knew that I should've deleted my rant as soon as I hit the START A TOPIC button because it came off a whole lot worse than what it actually was. But then I was like.... Aw, F*** IT! Maybe someone out there does get this pissed and we could talk about it. Like many other mistakes in my life... I'll try to chalk it up to a learning ecperience. This SLIP is not a SLIDE. Everything's cool. Again, sorry for any inconvenience. PS I still would like to punch the guy, though! (He's such a TOOL!) So I've yet to reach "full enlightenment". My "Yin & Yang" are still a little out of whack. I'll work on it.
JaneDoe		#7	[-]
Member Posts: 66 (03/12/08 07:06) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Well better to vent here I guess. We had an incident some years back where a customer broke a glass, blood, a mess. The suits didn't handle it well and policy from that day forward has changed. Now the management will not allow a guest to act abusive. Not worth a lawsuit. And you sir need anger management counseling.
FletchChristian	The Great Chris Farley/It Really Wasn't That Bad	#8	[-]
Member Posts: 609 (03/12/08 09:11) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	If one were to take a Chris Farley joke and transcribe it to this medium... it wouldn't "read" very funny at all. There are all types of physical gyrations that would be lost, all types of vocal inflexions, facial distortions, etc... that would become lost in the process of transcribing his original action. I think the word, "syntax" is what I'm looking for. A lot of "syntax" becomes lost when SPOKEN word becomes the WRITTEN word. I've never put my thoughts into writing until this site came into my existence. Usually, I'm quite good at it. But sometimes, I fail miserably. The most obvious failure (until this last one) was in dealing with "hopfrogat" on political issues. I would read his replies and think, "What the HELL is that cat reading into my threads!?!" Then, I'd go back and re-read my writing's and think... OK, I see where I do come off a little harsh. I thought I was being crude, low-brow, sophomoric, etc... with my sense of humor, but in the writing medium, a whole lot of the interpretation can be left up to the one who is READING the words and not the WRITER who is rendering them. It's not 100% of what is wrong with my original post... but I'd say it's 50% of what's wrong with it. The other 50% is comprised of 25% alcohol and 25% stupidity. That being said, it's still 100% my fault that it got spewed out in the way it did. While "under the influence", my rememberance of the incident in question became so much more magnified than what it really was. Think of it this way, take a piece of wood,... splinter that wood into a hundred pieces. Then, take a magnifying glass to one of those fragmented pieces,... and that's what you got with my original thread. It was an over-exageration to a real incident that was not well represented by my original translation. (Again, 100% my fault.) I wanted you (the reader) to feel my level of frustration. I did that successfully, but what I DIDN'T do was to alleviate the situation with any humor or lighten the mood of my original posts by any real thought provoking ideals. Again, these are all faults of mine, not any of your's... the reader. It wasn't a TRUE reflection of what was going on in my melon.
horn hi	Bad Players	#9	[-]
Member Posts: 271 (03/16/08 06:39) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I don't have a problem with players talking bad about me or to me, but I never put up with it when they act that way to a co-worker or another player. I have been fired for telling a player where he could go. I can walk away from the table, but the dealer is stuck there. Just my two cents.
Uhavenoaction		#10	[-]
Member Posts: 339 (03/17/08 03:25) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Hey Fletch, I understand....IT IS frustrating when upper management will not deal with these spoiled brats. Whats worse is our floor supervisors are AFRAID to confront these assholes, because they will run and cry to upper management.... then the floor supervisor is fired for doing THEIR JOB!!

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